Frequently Asked Questions
GENERAL SUPPORT TOPICS
- If I delete my account, can I ever get it back?
- If I delete my account, can I use the same email address to make another account?
- I forgot my password!
- I would like to change the email on my account.
- I can’t log in to the site.
- I want to change my birth date.
- I’m having trouble changing my location.
- I signed up for the wrong account type. How do I change this?
- I did not receive an activation email.
- When I try to view my Profile, I get an error message that says, “Profile Not Available.”
GENERAL MEMBER COMPLAINTS
BILLING AND MEMBERSHIP
GENERAL BILLING AND MEMBERSHIP
- What is the difference between a Standard Membership and a Premium Membership?
- What is a Diamond Club Membership and what does it include?
- Do you offer refunds on memberships?
- My membership payment will not go through.
- I made a payment, but my account is still Standard.
- I was charged more than once for my Premium membership!
- I am in college. How do I get a free Premium membership?